Publications & Works

Published journal articles indexed by SCI, SSCI, and AHCI

Articles Published in Other Journals

Refereed Congress / Symposium Publications in Proceedings

The Differences and Similarities in the Consumer Complaint Behaviours among Personality Types

Annual Paris Business Research Conference, Paris, France, 13 - 14 August 2015, vol.-

The Effects Of Customer Portals On Cargo Operations Efficiency

International Logistics and Supply Chain Congress, İstanbul, Turkey, 30 - 31 October 2014, vol.-

The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry

2nd International Conference on Strategic Innovative Marketing (IC-SIM), Prague, Czech Republic, 13 - 17 September 2013, vol.148, pp.161-169 identifier

The Usage of Geographical Information Systems (GIS) in the Marketing Decision Making Process: A Case Study for Determining Supermarket Locations

2nd International Conference on Strategic Innovative Marketing (IC-SIM), Prague, Czech Republic, 13 - 17 September 2013, vol.148, pp.227-235 identifier

The Effects of Demographics on the Relationship Between Customer Complaint Behaviour and Customer Exit in Turkish Retail Banking

International Conference on Social Sciences organized by Social Sciences Research Society (SoSReS), İzmir, Turkey, 10 - 11 September 2009, vol.-, pp.193-206

Books & Book Chapters

ULUSLARARASI PAZARLAMA VE SOSYOLOJİ

in: PAZARLAMA VE SOSYOLOJİ, ÜNSALAN, M., Editor, Beta Basım Yayım Dağıtım, İstanbul, pp.285-330, 2019

TÜKETİCİ SİNİZMİ

in: YENİ NESİL PAZARLAMA YAKLAŞIMLARI -VAKA ANALİZLERİ İLE-, AYSUN KAHRAMAN, ESRA GÜVEN, Editor, Gazi Kitabevi, pp.125-142, 2019

A Review of Factors Affecting Turkish Consumer Behaviour

in: Marketing Management in Turkey (Marketing in Emerging Markets), Öztürkcan, Selcen Yolbulan Okan, Elif, Editor, Emerald Publishing Limited, West Yorkshire, pp.105-139, 2018

Other Publications

Metrics

Publication

44

Citation (WoS)

136

H-Index (WoS)

3

Citation (Scopus)

128

H-Index (Scopus)

3

Project

4

Open Access

1
UN Sustainable Development Goals