The Effects of Demographics on the Relationship Between Customer Complaint Behaviour and Customer Exit in Turkish Retail Banking

KİTAPCI O., DÖRTYOL İ. T.

International Conference on Social Sciences organized by Social Sciences Research Society (SoSReS), İzmir, Turkey, 10 - 11 September 2009, vol.-, pp.193-206

  • Publication Type: Conference Paper / Full Text
  • Volume: -
  • City: İzmir
  • Country: Turkey
  • Page Numbers: pp.193-206
  • Akdeniz University Affiliated: No