KİTAPCI, O. And DÖRTYOL, İ. T. 2009. The Effects of Demographics on the Relationship Between Customer Complaint Behaviour and Customer Exit in Turkish Retail Banking. International Conference on Social Sciences organized by Social Sciences Research Society (SoSReS) , (İzmir, Turkey), 193-206.

KİTAPCI, O., & DÖRTYOL, İ. T., (2009). The Effects of Demographics on the Relationship Between Customer Complaint Behaviour and Customer Exit in Turkish Retail Banking . International Conference on Social Sciences organized by Social Sciences Research Society (SoSReS) (pp.193-206). İzmir, Turkey

KİTAPCI, OLGUN, And İBRAHİM TAYLAN DÖRTYOL. "The Effects of Demographics on the Relationship Between Customer Complaint Behaviour and Customer Exit in Turkish Retail Banking," International Conference on Social Sciences organized by Social Sciences Research Society (SoSReS), İzmir, Turkey, 2009

KİTAPCI, OLGUN And DÖRTYOL, İBRAHİM T. . "The Effects of Demographics on the Relationship Between Customer Complaint Behaviour and Customer Exit in Turkish Retail Banking." International Conference on Social Sciences organized by Social Sciences Research Society (SoSReS) , İzmir, Turkey, pp.193-206, 2009

KİTAPCI, O. And DÖRTYOL, İ. T. (2009) . "The Effects of Demographics on the Relationship Between Customer Complaint Behaviour and Customer Exit in Turkish Retail Banking." International Conference on Social Sciences organized by Social Sciences Research Society (SoSReS) , İzmir, Turkey, pp.193-206.

@conferencepaper{conferencepaper, author={OLGUN KİTAPCI And author={İBRAHİM TAYLAN DÖRTYOL}, title={The Effects of Demographics on the Relationship Between Customer Complaint Behaviour and Customer Exit in Turkish Retail Banking}, congress name={International Conference on Social Sciences organized by Social Sciences Research Society (SoSReS)}, city={İzmir}, country={Turkey}, year={2009}, pages={193-206} }