Akademik Veri Yönetim Sistemi
Tourism Analysis, cilt.14, sa.1, ss.103-113, 2009 (Scopus)
The purpose of the study is to investigate the quality of the relationship between leader-member exchange (LMX) theory and subordinates' organizational commitment. It aims to maximize organizational success by establishing positive interactions between subordinates and managers. A survey was completed by 147 full-time employees in five-star hotels in the region of Kundu, Antalya, Turkey. Collected data were entered in SPSS 11.0 in order to perform statistical analysis. Factor, ANOVA, and correlation analysis were carried out. The study suggests that improving the quality of LMX will increase subordinates' sense of commitment. Development and maintenance of a mature dyadic relationship will benefit not only supervisors and subordinates but also the organization as a whole in the achievement of organizational growth and success. The results are limited within the sampled subordinates' views in five-star hotels. Due to the low season, time and budget constraints, and implementation of questionnaires to certain departments might be evaluated in the limitations of the study. This study examined LMX quality measurement in the tourism industry. Moreover, it encompasses an attempt to measure organizational commitment of subordinates spontaneously. By doing so, it is the first application that handles these two topics together in Turkey.