Hizmet Kalitesinin Müşteri Tatmini ve Ağızdan Ağıza İletişim Üzerindeki Etkisi: Havayolu Endüstrisinde Cinsiyet Temelli Bir Araştırma - The Effect of Service Quality on Customer Satisfaction and Word-of-Mouth Communication: A Gender Based Research in the Airline Industry

GÜRLER H. E., ERTURGUT R.

Journal of Business Research - Turk, vol.10, no.1, pp.229-253, 2018 (TRDizin)

• Publication Type: Article / Article
• Volume: 10 Issue: 1
• Publication Date: 2018
• Doi Number: 10.20491/isarder.2018.379
• Journal Name: Journal of Business Research - Turk
• Journal Indexes: TR DİZİN (ULAKBİM)
• Page Numbers: pp.229-253
• Open Archive Collection: AVESIS Open Access Collection
• Akdeniz University Affiliated: Yes