The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry

Durna U., Dedeoglu B. B., Balikcioglu S.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, vol.27, no.7, pp.1728-1748, 2015 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 27 Issue: 7
  • Publication Date: 2015
  • Doi Number: 10.1108/ijchm-04-2014-0173
  • Journal Name: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.1728-1748
  • Keywords: Consumer behavior, Servicescape, Hotel industry, Hospitality marketing, Corporate image, Behavioral intention, PHYSICAL-ENVIRONMENT, DESTINATION IMAGE, CORPORATE IMAGE, PERCEIVED QUALITY, RESTAURANT IMAGE, SELF-CONCEPT, SATISFACTION, LOYALTY, EMOTIONS, IMPACT
  • Akdeniz University Affiliated: Yes

Abstract

Purpose - The purpose of this study is to examine the relationships between servicescape components, image and behavioral intentions within the framework of hotel businesses.