The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry

Durna U., Dedeoglu B. B., Balikcioglu S.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, cilt.27, sa.7, ss.1728-1748, 2015 (SSCI) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 27 Sayı: 7
  • Basım Tarihi: 2015
  • Doi Numarası: 10.1108/ijchm-04-2014-0173
  • Dergi Adı: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
  • Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus
  • Sayfa Sayıları: ss.1728-1748
  • Anahtar Kelimeler: Consumer behavior, Servicescape, Hotel industry, Hospitality marketing, Corporate image, Behavioral intention, PHYSICAL-ENVIRONMENT, DESTINATION IMAGE, CORPORATE IMAGE, PERCEIVED QUALITY, RESTAURANT IMAGE, SELF-CONCEPT, SATISFACTION, LOYALTY, EMOTIONS, IMPACT
  • Akdeniz Üniversitesi Adresli: Evet

Özet

Purpose - The purpose of this study is to examine the relationships between servicescape components, image and behavioral intentions within the framework of hotel businesses.