The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry

Durna, Ufuk; Dedeoglu, BEKİR; Balikcioglu, Sevgi

doi:10.1108/ijchm-04-2014-0173

The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry

Durna U., Dedeoglu B. B., Balikcioglu S.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, cilt.27, sa.7, ss.1728-1748, 2015 (SSCI)

Yayın Türü: Makale / Tam Makale
Cilt numarası: 27 Sayı: 7
Basım Tarihi: 2015
Doi Numarası: 10.1108/ijchm-04-2014-0173
Dergi Adı: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus
Sayfa Sayıları: ss.1728-1748
Anahtar Kelimeler: Consumer behavior, Servicescape, Hotel industry, Hospitality marketing, Corporate image, Behavioral intention, PHYSICAL-ENVIRONMENT, DESTINATION IMAGE, CORPORATE IMAGE, PERCEIVED QUALITY, RESTAURANT IMAGE, SELF-CONCEPT, SATISFACTION, LOYALTY, EMOTIONS, IMPACT
Akdeniz Üniversitesi Adresli: Evet

Özet

Purpose - The purpose of this study is to examine the relationships between servicescape components, image and behavioral intentions within the framework of hotel businesses.