Functionally Based Core Competencies and Competitive Advantage in the Heating, Ventilation, and Air Conditioning Sector: A Case Study Using the DEMATEL Method


Boroomand M., Durmuş-Özdemir E.

Interdisciplinary Journal of Management Studies, cilt.18, sa.3, ss.457-468, 2025 (Scopus) identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 18 Sayı: 3
  • Basım Tarihi: 2025
  • Doi Numarası: 10.22059/ijms.2025.373253.676580
  • Dergi Adı: Interdisciplinary Journal of Management Studies
  • Derginin Tarandığı İndeksler: Scopus
  • Sayfa Sayıları: ss.457-468
  • Anahtar Kelimeler: and air conditioning sector, Core competency, Dematel, Heating, Sustainable performance, Ventilation
  • Akdeniz Üniversitesi Adresli: Evet

Özet

This study investigates the critical role of functionally based core competencies in sustaining performance and competitiveness within the heating, ventilation, and air conditioning sector, with a focus on a leading Turkish firm. While technological advancements and regulatory changes have driven industry transformation, the organizational competencies required to maintain a competitive edge remain underexplored. Using the DEMATEL method, this research identifies and prioritizes key functional competencies, emphasizing the strategic importance of customer-oriented marketing and sales strategies in responding to market demands and sustaining competitive advantage. The findings highlight the interplay between technological innovation, cross-functional collaboration, and dynamic capabilities as drivers of long-term success. Although the study provides valuable insights, its focus on a single firm limits its generalizability, indicating the need for broader, multi-firm research. By offering a framework to understand and leverage core competencies, this study contributes to both academic knowledge and practical applications in navigating the evolving heating, ventilation, and air conditioning market.