Akademik Veri Yönetim Sistemi
2nd World Conference on Business, Economics and Management (BEM), Antalya, Türkiye, 25 - 28 Nisan 2013, cilt.109, ss.1370-1374
The businesses may catch some opportunities in competition area with the satisfaction of both internal customers and the external customers and they can increase their profitability. In today, the businesses know that employees are the major assets of an organization. It is essential that the employees perform together as a collective unit and contribute equally towards the realization of a common goal. Therewithal if the relationship between employees and sharing of the knowledge is good the employees' performance can be good in businesses. The aim of this study is to make an attempt the service employees' performance in hotels. Hereby this study has been conducted in a five star hotel. Surveying method has been used in order to collect data. The employees of this hotel participated in the survey. Finally the results and suggestions related to the analysis results have also been introduced in the study. (C) 2014 The Authors. Published by Elsevier Ltd.