Relationship between communication skills and care behaviors of nurses

KIRCA N., BADEMLİ K.

PERSPECTIVES IN PSYCHIATRIC CARE, cilt.55, sa.4, ss.624-631, 2019 (SCI-Expanded) identifier identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 55 Sayı: 4
  • Basım Tarihi: 2019
  • Doi Numarası: 10.1111/ppc.12381
  • Dergi Adı: PERSPECTIVES IN PSYCHIATRIC CARE
  • Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus
  • Sayfa Sayıları: ss.624-631
  • Anahtar Kelimeler: care, care behaviors, communication, communication competence, nurses, PATIENT COMMUNICATION, CENTERED CARE, SATISFACTION, MEDICINE
  • Akdeniz Üniversitesi Adresli: Evet

Özet

Purpose In this study, we aimed to determine the relationship between communication competence and patient care behaviors of nurses. Design and Methods The study was designed as a descriptive relational study and conducted in Akdeniz University Hospital between March 2018 and May 2018. Data of this study were collected from clinical nurses working in Akdeniz University Hospital. The study was carried out with 262 nurses who accepted to agreed participate in the study. Findings Of all nurses, 97% were college graduates, 63% were married, and 35% had working experience between 5 and 9 years. There was a moderate positive correlation between communicative competence and care behaviors of nurses (r = 0.5, P < 0.01). Practice Implications More training can be implemented to educate nurses about communication barriers to equip them with effective communication skills and strategies. The nursing process is a scientific method of exercising and implementing of nursing care, this is only achieved through dialogue, interpersonal environment, and specific verbal and nonverbal communication skills. In service training of nurses on effective communicative techniques will inevitably have a positive impact rather than reflection on patient care.