How does perceived crowding moderate tourist shopping experience and satisfaction relationship?
INTERNATIONAL JOURNAL OF TOURISM CITIES, vol.7, no.1, pp.46-62, 2021 (ESCI, Scopus)
- Publication Type: Article / Article
- Volume: 7 Issue: 1
- Publication Date: 2021
- Doi Number: 10.1108/ijtc-02-2020-0028
- Journal Name: INTERNATIONAL JOURNAL OF TOURISM CITIES
- Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, ABI/INFORM, CAB Abstracts
- Page Numbers: pp.46-62
- Keywords: Tourist shopping, Shopping experience, Crowding, Tourist satisfaction, German tourists, VISITOR SATISFACTION, SCALE DEVELOPMENT, CHINESE TOURISTS, PERCEPTION, BEHAVIOR, IMPACT, DESTINATIONS, MARKETS, PARK
- Akdeniz University Affiliated: Yes
Abstract
Purpose The purpose of this study is to investigate the direct impact of shopping experience of tourists on their satisfaction with shopping, while perceived crowding is used as a moderator in this relationship.