How does perceived crowding moderate tourist shopping experience and satisfaction relationship?

ALBAYRAK, TAHİR; Guzel, Ozlem; CABER, MELTEM; Kilicarslan, Ozge; Cengizci, Aslihan; Guven, AYLİN

doi:10.1108/ijtc-02-2020-0028

How does perceived crowding moderate tourist shopping experience and satisfaction relationship?

ALBAYRAK T., Guzel O., CABER M., Kilicarslan O., Cengizci A. D., Guven A.

INTERNATIONAL JOURNAL OF TOURISM CITIES, cilt.7, sa.1, ss.46-62, 2021 (ESCI, Scopus)

Yayın Türü: Makale / Tam Makale
Cilt numarası: 7 Sayı: 1
Basım Tarihi: 2021
Doi Numarası: 10.1108/ijtc-02-2020-0028
Dergi Adı: INTERNATIONAL JOURNAL OF TOURISM CITIES
Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus, ABI/INFORM, CAB Abstracts
Sayfa Sayıları: ss.46-62
Anahtar Kelimeler: Tourist shopping, Shopping experience, Crowding, Tourist satisfaction, German tourists, VISITOR SATISFACTION, SCALE DEVELOPMENT, CHINESE TOURISTS, PERCEPTION, BEHAVIOR, IMPACT, DESTINATIONS, MARKETS, PARK
Akdeniz Üniversitesi Adresli: Evet

Özet

Purpose The purpose of this study is to investigate the direct impact of shopping experience of tourists on their satisfaction with shopping, while perceived crowding is used as a moderator in this relationship.