Adoption of internet banking among sophisticated consumer segments in an advanced developing country

Akıncı S., Aksoy Ş., Atılgan E.

INTERNATIONAL JOURNAL OF BANK MARKETING, vol.22, no.3, pp.212-232, 2004 (SSCI)

  • Publication Type: Article / Article
  • Volume: 22 Issue: 3
  • Publication Date: 2004
  • Doi Number: 10.1108/02652320410530322
  • Journal Name: INTERNATIONAL JOURNAL OF BANK MARKETING
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus, ABI/INFORM, Applied Science & Technology Source, Business Source Elite, Business Source Premier, Computer & Applied Sciences
  • Page Numbers: pp.212-232
  • Akdeniz University Affiliated: Yes

Abstract

This descriptive study was conducted to develop an understanding of consumers' attitudes and adoption of Internet banking among sophisticated consumers. Based on a random sample of academicians, demographic, attitudinal, and behavioral characteristics of Internet banking (IB) users and non‐users were examined. The analyses revealed significant differences between the demographic profiles and attitudes of users and non‐users. IB users were further investigated, and three sub‐segments were defined according to a set of bank selection criteria. Finally, based on the similarities between various Web‐based bank services, four homogeneous categories of services were defined.