Exploring the mediating role of innovation in the effect of the knowledge management process on performance

Durmus-Oezdemir E., Abdukhoshimov K.

TECHNOLOGY ANALYSIS & STRATEGIC MANAGEMENT, vol.30, no.5, pp.596-608, 2018 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 30 Issue: 5
  • Publication Date: 2018
  • Doi Number: 10.1080/09537325.2017.1348495
  • Journal Name: TECHNOLOGY ANALYSIS & STRATEGIC MANAGEMENT
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.596-608
  • Keywords: Knowledge management processes, innovation, performance, Turkish telecommunication industry, HUMAN-RESOURCE PRACTICES, PRODUCT INNOVATION, ORGANIZATIONAL KNOWLEDGE, COMPETITIVE ADVANTAGE, ABSORPTIVE-CAPACITY, MARKET ORIENTATION, CAPABILITY, IMPACT, PROFITABILITY, ACQUISITION
  • Akdeniz University Affiliated: Yes

Abstract

The aim of this study is to explore the mediating role of innovation components in the relationship between knowledge management processes and performance. The research questions were investigated through questionnaires with top-level managers of a firm operating in the Turkish telecommunication industry. The results of the study indicated that knowledge management processes affect all innovation components. In addition to the direct effects of the knowledge management process on firm performance, marketing, product and process innovation are mediators in the relationship between the knowledge management process and performance. Finally, this research sheds light on how firms can manage their knowledge to gain a competitive advantage based on innovation.