A Reliability Generalization Study of the Service Quality Scale (SERVQUAL) in Higher Education Setting


ANAFARTA A., IRMAK S.

The Clute Institute 2014 International Business Conference, Münih, Germany, 8 - 12 June 2014, pp.534-541

  • Publication Type: Conference Paper / Full Text
  • City: Münih
  • Country: Germany
  • Page Numbers: pp.534-541
  • Akdeniz University Affiliated: Yes