Academic Studies Based on the EFQM Model in the Tourism Sector: A Systematic Review

Sakarya M. C., Çizel B.

Mediterranean Journal of Humanities, vol.12, no.1, pp.91-112, 2022 (Peer-Reviewed Journal)


: Total Quality Management applications have become interesting in the tourism sector as well as in other sectors. The first version of the EFQM Model which is created by the European Quality Management Foundation, as one of the few original Total Quality Management models in the world, was started to be used in 1990, and the last version that is prepared in accordance with current developments in 2020. The EFQM Management Model, from the first date of use, has been implemented in more than 50,000 organizations and has become a popular management tool which has taken interest of practitioners and researchers. In this study, academic studies based on the EFQM Model in the Tourism Sector were analyzed through a systematic review, tourism sector and EFQM context were handled and reported by examining the year, country, theme, citation, the journal published, the aim of the research, method, results and findings sections. Findings revealed that the EFQM Management Model is a strong application and research topic in the institutionalization needs of tourism enterprises, the development of the ability to adapt to new global trends, challenging environmental conditions, and the protection and development of competitive conditions.