Hotel customer segmentation according to eco-service quality perception: the case of Russian tourists

Aksu A. A., ALBAYRAK T., CABER M.

JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS, cilt.5, sa.3, ss.501-514, 2022 (ESCI) identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 5 Sayı: 3
  • Basım Tarihi: 2022
  • Doi Numarası: 10.1108/jhti-10-2020-0188
  • Dergi Adı: JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus, ABI/INFORM
  • Sayfa Sayıları: ss.501-514
  • Anahtar Kelimeler: Hospitality, Eco-service quality, Eco-practices, Russian customers
  • Akdeniz Üniversitesi Adresli: Evet

Özet

Purpose - This study aims to explore the components of eco-service quality at hotels and to cluster hotel customers based on their eco-service quality perceptions.