Hotel customer segmentation according to eco-service quality perception: the case of Russian tourists

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Aksu A. A., Albayrak T., Caber M.

JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS, cilt.5, sa.3, ss.501-514, 2022 (ESCI, Scopus)

• Yayın Türü: Makale / Tam Makale
• Cilt numarası: 5 Sayı: 3
• Basım Tarihi: 2022
• Doi Numarası: 10.1108/jhti-10-2020-0188
• Dergi Adı: JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS
• Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus, ABI/INFORM
• Sayfa Sayıları: ss.501-514
• Anahtar Kelimeler: Hospitality, Eco-service quality, Eco-practices, Russian customers
• Açık Arşiv Koleksiyonu: AVESİS Açık Erişim Koleksiyonu
• Akdeniz Üniversitesi Adresli: Evet

Özet

Purpose - This study aims to explore the components of eco-service quality at hotels and to cluster hotel customers based on their eco-service quality perceptions.