Hotel customer segmentation according to eco-service quality perception: the case of Russian tourists

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Aksu A. A., Albayrak T., Caber M.

JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS, vol.5, no.3, pp.501-514, 2022 (ESCI, Scopus)

• Publication Type: Article / Article
• Volume: 5 Issue: 3
• Publication Date: 2022
• Doi Number: 10.1108/jhti-10-2020-0188
• Journal Name: JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS
• Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, ABI/INFORM
• Page Numbers: pp.501-514
• Keywords: Hospitality, Eco-service quality, Eco-practices, Russian customers
• Open Archive Collection: AVESIS Open Access Collection
• Akdeniz University Affiliated: Yes

Abstract

Purpose - This study aims to explore the components of eco-service quality at hotels and to cluster hotel customers based on their eco-service quality perceptions.