Akademik Veri Yönetim Sistemi
Managerial Auditing Journal, cilt.20, sa.4, ss.422-441, 2005 (SCI-Expanded)
Purpose - To investigate nine organizational dimensions that enable individual learning in hotel establishments and to note interests of tourism professionals to the learning of organizations subject. Design/methodology/approach - Questionnaire technique was used for the sample of 129 staff working in three different five-star hotels in Antalya. For data evaluation, SPSS program was used. Findings - According to the findings, the highest pure value and variance explanation rated dimension was that of behavior of superiors. This result shows the importance and role of superiors in hotel establishments. In addition to this, the majority of the sampled staff engaged in teamworking and made dialogue with colleagues, but with some considerable occurrence; sampled staff rarely had training and rewards. Research limitations/implications - The results are limited within the sampled staff working in three different five-star hotels, so the results cannot be generalized, but the scale in the study can be used in other researches. Originality/value - This study can be evaluated as useful information and guidance for tourism industry professionals regarding learning of organizations. © Emerald Group Publishing Limited.