Job Demands, Resources, and Digital Job Stress: The Roles of Knowledge Diversity and Interruption Overload in Digitalized Work Settings
SAGE OPEN, cilt.16, sa.4, ss.1-18, 2026 (SSCI, Scopus)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 16 Sayı: 4
- Basım Tarihi: 2026
- Doi Numarası: 10.1177/21582440261494250
- Dergi Adı: SAGE OPEN
- Derginin Tarandığı İndeksler: Academic Search Ultimate (EBSCO), Social Science Premium Collection (ProQuest), Education Source Ultimate (EBSCO), Scopus, Social Sciences Citation Index (SSCI), Education Abstracts, ERIC (Education Resources Information Center), EBSCO Education Source, Directory of Open Access Journals
- Sayfa Sayıları: ss.1-18
- Açık Arşiv Koleksiyonu: AVESİS Açık Erişim Koleksiyonu
- Akdeniz Üniversitesi Adresli: Evet
Özet
The present study investigated how interruption overload (IO) and workplace knowledge diversity (WKD) are associated with digital job stress (DJS) in Türkiye’s public banking sector. Drawing on the Job Demands–Resources (JD–R) model and Technostress Theory, DJS is conceptualized as a multidimensional construct shaped by organizational demands and resources rather than as a purely individual reaction to technology. Survey data from 406 branch managers were analyzed using partial least squares structural equation modeling. IO was positively associated with digital work complexity, insecurity, conflicts, and perceived usefulness, and negatively associated with technical support, indicating that interruption dynamics simultaneously amplify cognitive strain while coinciding with lower perceptions of organizational support. WKD displayed a dual pattern: it was positively related to overload while also appearing to strengthen perceptions of social cohesion, safety, and technical support. This suggested that diverse knowledge structures can function both as a demand and as a resource. Together, these findings demonstrate that DJS subdimensions appear to respond differently to organizational knowledge configurations and interruption dynamics, challenging views that treat digital stress as a uniform state. By focusing on a non-Western, highly regulated, and customer-intensive sector, the study addresses the geographic bias in technostress research and provides a comprehensive organizational-level framework linking IO and WKD with DJS.