The symmetric and asymmetric impacts of cognitive attitude components on overall mass tourism destination image: gender comparison


Ceylan D., ÇİZEL B., KARAKAŞ H.

EUROPEAN JOURNAL OF TOURISM RESEARCH, vol.28, 2021 (ESCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 28
  • Publication Date: 2021
  • Journal Name: EUROPEAN JOURNAL OF TOURISM RESEARCH
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, CAB Abstracts, Hospitality & Tourism Complete, Hospitality & Tourism Index, Veterinary Science Database, Directory of Open Access Journals
  • Keywords: Destination Image, Cognitive Attitude, Three-Factor Theory, Gender, All-Inclusive Mass Tourism, CUSTOMER SATISFACTION, QUALITY ATTRIBUTES, SCALE-INVARIANCE, MODEL, RETHINKING, REVISIT, BRITISH
  • Akdeniz University Affiliated: Yes

Abstract

Mass tourism has become the preferred travel type for millions of people. All-inclusive (AI) initially emerged as an accommodation type for mass tourism destinations but has evolved to become its own form of tourism. Factors motivating tourists towards a mass-tourism destination offering all-inclusive products may vary according to market segments and demographic attributes. Research shows that cognitive factors that affect a destination's image, which is one factor that attracts tourists, are not symmetrical in all cases. This study examines the effect of cognitive attitude components on the general destination image perception of tourists by using Asymmetric Impact-Performance Analysis (AIPA) to assess Antalya, a prominent AI mass-tourism destination. Regression analysis results provide important insights for destination management organisations (DMO) by classifying the asymmetric effects of each destination's cognitive attitude component on overall destination image perception, according to gender.