How does perceived crowding moderate tourist shopping experience and satisfaction relationship?

ALBAYRAK T., Guzel O., CABER M., Kilicarslan O., Cengizci A. D., Guven A.

INTERNATIONAL JOURNAL OF TOURISM CITIES, vol.7, no.1, pp.46-62, 2021 (ESCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 7 Issue: 1
  • Publication Date: 2021
  • Doi Number: 10.1108/ijtc-02-2020-0028
  • Journal Name: INTERNATIONAL JOURNAL OF TOURISM CITIES
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, ABI/INFORM, CAB Abstracts
  • Page Numbers: pp.46-62
  • Keywords: Tourist shopping, Shopping experience, Crowding, Tourist satisfaction, German tourists, VISITOR SATISFACTION, SCALE DEVELOPMENT, CHINESE TOURISTS, PERCEPTION, BEHAVIOR, IMPACT, DESTINATIONS, MARKETS, PARK
  • Akdeniz University Affiliated: Yes

Abstract

Purpose The purpose of this study is to investigate the direct impact of shopping experience of tourists on their satisfaction with shopping, while perceived crowding is used as a moderator in this relationship.