How does perceived crowding moderate tourist shopping experience and satisfaction relationship?


ALBAYRAK T. , Guzel O., CABER M. , Kilicarslan O., Cengizci A. D. , Guven A.

INTERNATIONAL JOURNAL OF TOURISM CITIES, vol.7, no.1, pp.46-62, 2021 (Journal Indexed in ESCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 7 Issue: 1
  • Publication Date: 2021
  • Doi Number: 10.1108/ijtc-02-2020-0028
  • Title of Journal : INTERNATIONAL JOURNAL OF TOURISM CITIES
  • Page Numbers: pp.46-62
  • Keywords: Tourist shopping, Shopping experience, Crowding, Tourist satisfaction, German tourists, VISITOR SATISFACTION, SCALE DEVELOPMENT, CHINESE TOURISTS, PERCEPTION, BEHAVIOR, IMPACT, DESTINATIONS, MARKETS, PARK

Abstract

Purpose The purpose of this study is to investigate the direct impact of shopping experience of tourists on their satisfaction with shopping, while perceived crowding is used as a moderator in this relationship.