Hotel customer segmentation according to eco-service quality perception: the case of Russian tourists

Aksu A. A., ALBAYRAK T., CABER M.

JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS, vol.5, no.3, pp.501-514, 2022 (ESCI) identifier

  • Publication Type: Article / Article
  • Volume: 5 Issue: 3
  • Publication Date: 2022
  • Doi Number: 10.1108/jhti-10-2020-0188
  • Journal Name: JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, ABI/INFORM
  • Page Numbers: pp.501-514
  • Keywords: Hospitality, Eco-service quality, Eco-practices, Russian customers
  • Akdeniz University Affiliated: Yes

Abstract

Purpose - This study aims to explore the components of eco-service quality at hotels and to cluster hotel customers based on their eco-service quality perceptions.