Hotel customer segmentation according to eco-service quality perception: the case of Russian tourists


Aksu A., ALBAYRAK T. , CABER M.

JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS, 2021 (Journal Indexed in ESCI) identifier

  • Publication Type: Article / Article
  • Publication Date: 2021
  • Doi Number: 10.1108/jhti-10-2020-0188
  • Title of Journal : JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS
  • Keywords: Hospitality, Eco-service quality, Eco-practices, Russian customers, BEHAVIORAL INTENTIONS, GREEN, ATTITUDES, RECOMMENDATIONS, IMPACT, SCALE

Abstract

Purpose - This study aims to explore the components of eco-service quality at hotels and to cluster hotel customers based on their eco-service quality perceptions.