BİR ÜNİVERSİTE HASTANESİNDE HEMŞİRELİK BAKIMININ DEĞERLENDİRİLMESİ İÇİN KALİTE İNDİKATÖRÜOLARAK HASTA MEMNUNİYET VE İLİŞKİLİ FAKTÖRLERİN DEĞERLENDİRİLMESİ


KOL E., ARIKAN F., İLASLAN E., ARIKAN C., KOÇAK M. C.

8. Uluslararası Sağlık ve Hastane Yönetimi Kongresi, Antalya, Turkey, 13 - 16 December 2017

  • Publication Type: Conference Paper / Summary Text
  • City: Antalya
  • Country: Turkey
  • Akdeniz University Affiliated: Yes

Abstract

ABSTRACT

Aim: To determine the patient satisfaction levels as a quality indicator for the evaluation of nursing care in a university hospital in the Mediterranean Region in Turkey.

Methods: This study was designed as a descriptivestudy and was conducted between February 2, 2015 and March 3, 2015. The study sample consisted of 400 patients. For data collection, the study used the Newcastle Satisfaction with Nursing Scale which included two sub-scales: the Experience of Nursing Care Scale and Satisfaction with Nursing Care Scale.

Results: The mean total ‘Satisfaction with Nursing Care Scale’ score was 62.08±20.94 and the mean total ‘Experience of Nursing Care Scale’ was 71.97±11.97. When the items were examined in both sub-scales, the highest satisfaction items were reported as ‘the skilfulness of nurses’ and ‘the nurses’ respect for the patients’ privacy’. However, the lowest scoreswere given to ‘the nurses’ efforts to make the patients feel at their home’ and ‘the way the nurse comforted your relatives and friends’.

Conclusions: Considering the study results,patients require more individualised care from nurses regarding education, communication and, comfort.

Key words: Patient satisfaction, nursing care, nursing care quality.