EVALUATION OF THE ROLE OF FRONT OFFICE STAFF IN HOTEL MANAGEMENT IN TERMS OF CUSTOMER RELATIONSHIP MANAGEMENT APPLICATIONS


AKINCI Z., YURCU G., AYBAR D. H. , KASALAK M. A.

International Conference of Strategic Research on Scientific Studies and Education, Viyana, Austria, 11 - 13 May 2018, pp.417-430

  • Publication Type: Conference Paper / Summary Text
  • City: Viyana
  • Country: Austria
  • Page Numbers: pp.417-430