KİTAPCI, O. Et Al. 2013. The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry. 2nd International Conference on Strategic Innovative Marketing (IC-SIM) , (Prague, Czech Republic), 161-169.

KİTAPCI, O., Akdogan, C., & Dortyol, İ. T., (2013). The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry . 2nd International Conference on Strategic Innovative Marketing (IC-SIM) (pp.161-169). Prague, Czech Republic

KİTAPCI, OLGUN, Ceylan Akdogan, And İBRAHİM TAYLAN DÖRTYOL. "The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry," 2nd International Conference on Strategic Innovative Marketing (IC-SIM), Prague, Czech Republic, 2013

KİTAPCI, OLGUN Et Al. "The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry." 2nd International Conference on Strategic Innovative Marketing (IC-SIM) , Prague, Czech Republic, pp.161-169, 2013

KİTAPCI, O. Akdogan, C. And Dortyol, İ. T. (2013) . "The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry." 2nd International Conference on Strategic Innovative Marketing (IC-SIM) , Prague, Czech Republic, pp.161-169.

@conferencepaper{conferencepaper, author={OLGUN KİTAPCI Et Al. }, title={The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry}, congress name={2nd International Conference on Strategic Innovative Marketing (IC-SIM)}, city={Prague}, country={Czech Republic}, year={2013}, pages={161-169} }