Kitapci, O. And Dortyol, İ. T. 2009. The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry: The case of Turkish customers. Management Research News , vol.32, no.10 , 932-941.

Kitapci, O., & Dortyol, İ. T., (2009). The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry: The case of Turkish customers. Management Research News , vol.32, no.10, 932-941.

Kitapci, OLGUN, And İBRAHİM TAYLAN DÖRTYOL. "The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry: The case of Turkish customers," Management Research News , vol.32, no.10, 932-941, 2009

Kitapci, OLGUN And Dortyol, İBRAHİM T. . "The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry: The case of Turkish customers." Management Research News , vol.32, no.10, pp.932-941, 2009

Kitapci, O. And Dortyol, İ. T. (2009) . "The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry: The case of Turkish customers." Management Research News , vol.32, no.10, pp.932-941.

@article{article, author={OLGUN KİTAPCI And author={İBRAHİM TAYLAN DÖRTYOL}, title={The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry: The case of Turkish customers}, journal={Management Research News}, year=2009, pages={932-941} }