Beirami, E. Et Al. 2012. Total Quality Management Commitment to Service Recovery Performance An Empirical Investigation from Front Line Hotel Employees in the USA. EBES 2012 Warsaw Conference , (Varşova, Poland), 68-69.

Beirami, E., KILINÇ, C. Ç., & KATIRCIOĞLU, S., (2012). Total Quality Management Commitment to Service Recovery Performance An Empirical Investigation from Front Line Hotel Employees in the USA . EBES 2012 Warsaw Conference (pp.68-69). Varşova, Poland

Beirami, Elnaz, CEYHUN ÇAĞLAR KILINÇ, And SALİH KATIRCIOĞLU. "Total Quality Management Commitment to Service Recovery Performance An Empirical Investigation from Front Line Hotel Employees in the USA," EBES 2012 Warsaw Conference, Varşova, Poland, 2012

Beirami, Elnaz Et Al. "Total Quality Management Commitment to Service Recovery Performance An Empirical Investigation from Front Line Hotel Employees in the USA." EBES 2012 Warsaw Conference , Varşova, Poland, pp.68-69, 2012

Beirami, E. KILINÇ, C. Ç. And KATIRCIOĞLU, S. (2012) . "Total Quality Management Commitment to Service Recovery Performance An Empirical Investigation from Front Line Hotel Employees in the USA." EBES 2012 Warsaw Conference , Varşova, Poland, pp.68-69.

@conferencepaper{conferencepaper, author={Elnaz Beirami Et Al. }, title={Total Quality Management Commitment to Service Recovery Performance An Empirical Investigation from Front Line Hotel Employees in the USA}, congress name={EBES 2012 Warsaw Conference}, city={Varşova}, country={Poland}, year={2012}, pages={68-69} }