ALBAYRAK, T. And CABER, M. 2013. Penalty-Reward-Contrast Analysis: a review of its application in customer satisfaction research. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.24, no.11-12 , 1288-1300.

ALBAYRAK, T., & CABER, M., (2013). Penalty-Reward-Contrast Analysis: a review of its application in customer satisfaction research. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.24, no.11-12, 1288-1300.

ALBAYRAK, TAHİR, And MELTEM CABER. "Penalty-Reward-Contrast Analysis: a review of its application in customer satisfaction research," TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.24, no.11-12, 1288-1300, 2013

ALBAYRAK, TAHİR And CABER, MELTEM. "Penalty-Reward-Contrast Analysis: a review of its application in customer satisfaction research." TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.24, no.11-12, pp.1288-1300, 2013

ALBAYRAK, T. And CABER, M. (2013) . "Penalty-Reward-Contrast Analysis: a review of its application in customer satisfaction research." TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.24, no.11-12, pp.1288-1300.

@article{article, author={TAHİR ALBAYRAK And author={MELTEM CABER}, title={Penalty-Reward-Contrast Analysis: a review of its application in customer satisfaction research}, journal={TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE}, year=2013, pages={1288-1300} }