ŞAHİN, İ. Et Al. 2017. E-complaint tracking and online problem-solving strategies in hospitality management Plumbing the depths of reviews and responses on TripAdvisor. JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY , vol.8, no.3 , 372-394.

ŞAHİN, İ., GÜLMEZ, M., & KİTAPCI, O., (2017). E-complaint tracking and online problem-solving strategies in hospitality management Plumbing the depths of reviews and responses on TripAdvisor. JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY , vol.8, no.3, 372-394.

ŞAHİN, İLKER, MUSTAFA GÜLMEZ, And OLGUN KİTAPCI. "E-complaint tracking and online problem-solving strategies in hospitality management Plumbing the depths of reviews and responses on TripAdvisor," JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY , vol.8, no.3, 372-394, 2017

ŞAHİN, İLKER Et Al. "E-complaint tracking and online problem-solving strategies in hospitality management Plumbing the depths of reviews and responses on TripAdvisor." JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY , vol.8, no.3, pp.372-394, 2017

ŞAHİN, İ. GÜLMEZ, M. And KİTAPCI, O. (2017) . "E-complaint tracking and online problem-solving strategies in hospitality management Plumbing the depths of reviews and responses on TripAdvisor." JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY , vol.8, no.3, pp.372-394.

@article{article, author={İLKER ŞAHİN Et Al. }, title={E-complaint tracking and online problem-solving strategies in hospitality management Plumbing the depths of reviews and responses on TripAdvisor}, journal={JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY}, year=2017, pages={372-394} }